Ayuda de entrada del teléfono
Yantram te está ofreciendo un equipo altamente entrenado y experimentado para manejar tu telemarketing y llamadas de entrada . Nuestros servicios se diseñan para optimizar el funcionamiento de tu negocio, que en-dan vuelta a resultados en beneficios crecientes.
Ayuda
Yantram funciona 24/7, ofreciendo el servicio de cliente experto que da lugar a la solidificación tu credibilidad con los clientes actuales y potenciales.
Our inbound call center services helps you establish presence 24x7 and help your customer reach you round the clock. Right from operator service to solving technical or sales queries on calls, our agents are trained and equipped to handle any inbound call for you in the best manner possible and to defined service levels. The calls are routed to the agent who is skilled and capable of handling your call in the best manner.
Services includ
- Level one tech support for web hosting companies
- Presales Support
- Order and Database Verification
- Operator and Answering Service
- Account Maintenance and Back Office Operations
Level one tech support for web hosting companies
- Do your customers want to know the status on a ticket or need help posting one?
- Is your customer's problem something basic which a level 1 tech can solve over phone than adding on tickets to your helpdesk?
- Do your customers need interaction back and forth and guidance over phone to solve their simple problems lively and promptly?
- Do they want to make sure that their request has reached us and our technicians are working on it?
- Do the same questions keep popping up to distract your level 2 or more technicians from their peak efficiency?
- Are they concentrating more on general customer service activities than they are handling more complex, level-2 type issues?
Our level one technical support has been designed as a solution to all the above.
Pre sales support
Our agents can answer general questions or concerns about your product or service, regardless of the type of question or the complexity of product. They are trained to understand you product inside out and to be able to talk professionally and competently about benefits, features and uses thereby helping you acquire new customers.
Order and database verification
Meeting your customers expected level of support requires time, focus, and resources that most companies do not have When you wish to spend more time on Marketing, acquiring more customers, other core business process and urgent tasks, our agents are here to do the routine but important work, get accurate data and process the information to be sent in the manner required.
Operator and Answering service
Make your presence 24/7 by having our agents answer your calls and take messages for you in your absence. Customers are really delighted to hear a human voice than a answering machine. This way you shall not miss even a single lead for your service just because you were unable to answer the phone.
Operators also collect basic information before transferring calls to specific department or handle simple calls themselves like requests for brochures. They update the information in a common interface immediately. Simple data they collect can help you generate useful reports -say the response to your advertisement, lead source on sales calls etc.
Account Maintenance and Back office operations
Our agents can create, maintain and update accounts of your customer in the manner required to maintain accurate and up-to-date database of accounts. Any processing to be done and log of results on them will be done in a regular and professional manner.
Database creation, enhancement and management
- Create database of existing records
- Keeping track of new documents
- Creating an index of the records
- Incorporate the changes in the database as per established parameters
Yantrambpo's Inbound Support Serivces includes:
Telesales and Telemarketing Services
Ticketing Sales Subscriptions
Customer acquisition
Customer satisfaction surveys
Rebate Processing
Full Technical Support
Winning Clients Back
Product Recall Management
Client Retention
Insurance Claims Processing
Billing Inquiries and Collection Support
Appointment Setting
Interactive and Customized Voice Services
And more…
